At Craftage (owned and managed by Check in Retails), we strive to ensure that every product you receive reflects our promise of creativity, quality, and craftsmanship. However, if you are not entirely satisfied with your purchase, we are here to help.

Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, your item must be unused, in its original condition, and with all packaging intact.
  • Certain items such as personalized, custom-made, or clearance products may not be eligible for return.

Refunds

  • Once we receive and inspect your returned product, we will notify you regarding the status of your refund.
  • Approved refunds are initiated within 1–2 working days from our end.
  • The amount will be credited back to your original method of payment. Please note, depending on your bank or payment provider, it may take additional days for the amount to reflect in your account.

Exchanges

  • We replace items only if they are defective or damaged. If you need to exchange your item for the same product, please contact us at [email protected] within the 7-day return window.

Non-Returnable Items

  • Customized or personalized products
  • Gift cards
  • Items purchased during special promotional sales (if specifically mentioned as non-returnable)

How to Initiate a Return

  1. Contact us at [email protected] or call us at +91 70068-02326 to request a return authorization.
  2. Safely pack the item in its original packaging.
  3. Ship the product to the address provided by our support team.

Support

For any queries or concerns about refunds and returns, please reach out to us at:
📧 [email protected]
📞 +91 70068-02326

At Craftage, we deeply value your trust and are committed to making your shopping experience smooth and worry-free.